app.circle.so is down

Incident Report for Circle

Postmortem

Summary

Circle application experienced an incident between 5:44 and 5:57 AM EST
We’re sorry for the disruption

What happened (high level)

The incident was caused by a missing configuration in the application we use to deploy new code changes to the Circle application

Mitigation and immediate fixes

Upon investigating the issue, we immediately patched this application with a temporary change that restored application availability.

Later today, we identified the root cause and applied a definitive fix.

Status

All services are currently operating normally.

Posted Oct 05, 2026 - 17:57 UTC

Resolved

This incident has been resolved.

The incident was caused by a missing configuration in the application we use to deploy code changes to the Circle application. After investigating, we immediately applied a temporary patch to restore availability. We then identified the root cause and implemented a permanent fix.

All services are operating normally.

Posted Oct 05, 2026 - 09:57 UTC

Investigating

We are currently investigating this issue.

Posted Oct 05, 2026 - 09:44 UTC

This incident affected: Communities (Sign-up & Login, Posts & Comments, Notifications, Direct Messaging & Chat, Paywalls & Member Billing, Live Streams & Rooms, Courses, Events, Marketing Hub, Workflows, Analytics).