app.circle.so is down

Incident Report for Circle

Postmortem

Communities experienced approximately 6 minutes of degraded availability at 5:14 PM EDT. This was a continuation of database load from the previous incident caused by an unoptimized query. The fix was deployed shortly after and resolved both issues.

Posted Apr 15, 2026 - 20:10 UTC

Resolved

This incident has been resolved.

Posted Apr 13, 2026 - 21:20 UTC

Investigating

We are currently investigating this issue.

Posted Apr 13, 2026 - 21:14 UTC

This incident affected: Communities (Sign-up & Login, Posts & Comments, Notifications, Direct Messaging & Chat, Paywalls & Member Billing, Live Streams & Rooms, Courses, Events, Marketing Hub, Workflows, Analytics), Developer API (REST API), Apps (Circle iOS App, Circle Android App, Branded Apps), and Circle Discover, Circle Help Center.